Photo Credits: Stephen Witherden
Last Monday I traveled overseas and, while at the airport in Miami, I observed the behavior of two people working there. One was a food stand attendant and the other one a security agent for the TSA (Transportation Security Administration).
The food stand attendant was taking a personal phone call while serving […]

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Photo Credits: yananine
You can see it everywhere these days: from the entry level car with the performance engine, premium sound system and power everything, to the neighborhood restaurant serving food fit for an upscale bistro, to the local grocer projecting itself as a destination for wine connoisseurs.
The path that Target beat years ago by offering […]

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Photo Credits: garybembridge
The true character of organizations is often revealed by how well do they respond to customer feedback. Doing the right thing for the customer has always been good business sense, but never more important than today, when blogs and social media have given consumers the power to share their experiences with […]

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A couple of weeks ago, I started my personal blog on a relatively new platform called Tumblr. Tumblr is technically a “tumblelog”. Basically, it works like a blog but it’s lighter on features and much easier to update and maintain (some people compare it to what blogs looked like in the early stages […]

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Photo Credits: linnybinnypix
Last weekend I rented a car for a day. I stopped to have a cup of coffee and, fiddling with my rental papers I noticed a blue sticky note attached to the envelope with something written on it. It was a disclaimer that said something like this:
If you drive less than […]

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