Branding Basics


13
Mar 10

Book Review: ZAG by Marty Neumeier

I was so impressed with the presentation Marty Neumeier put together for The Brand Gap, that I decided to order his second book, Zag: The Number One Strategy of High-Performance Brands, which deals with the subject of differentiation (when everyone else zigs, zag!). This book is a great manual and reference guide on how to discover, design and maintain your brand.

The book explains how to build a brand in 17 steps. Each step is a fundamental question (i.e. Who are you?, What is your vision?, etc.) you need to answer before moving to the next one.

The author gives you a detailed list of assignments to help you answer each of the 17 questions effectively. He also applies the process to a fictional wine bar concept, which makes his dissertation easier to follow.

ZAG is written in a format that Neumeier calls a “whiteboard overview”, meaning that the book uses plenty of graphics, resembling a well crafted PowerPoint presentation, with the text substituting for the life speaker.

Neumeier is a branding genius, and he writes his books the same way he designs brands: with absolute clarity, focus, and nothing superfluous that may detract from the central message he wants to convey.

I read ZAG in just a couple of days. Once I started I couldn’t put it down. The book has so many valuable quotes and insights that it is a virtual highlighter magnet.  Apparently, the author was well aware of this and conveniently listed the most valuable passages of the book in the last few pages. Some examples:

Complete this sentence: our brand is the ONLY ______ that ______.   If you can’t say you are the “only” go back and start over.

Your value proposition is the reason your brand matters to customers.  One proposition per brand.

Best practices are usually common practices.  And common practices will never add up to a zag.

ZAG was definitely worth reading, and I’ll be keeping it close by for future reference.


9
Mar 10

Are you working on your brand associations?

In my recent trip to Brazil I took a picture of this shirt, which I think vividly exemplifies a very important attribute of great brands: their ability to generate clear and consistent mental associations as soon as somebody hears their name.

The words on this shirt are exactly what comes to mind when we hear “Brazil”.  This immediate connection is one of the reasons why Brazil is a strong brand.  Other countries, like Paraguay or Honduras, for example, are weak brands because most people are not able to easily associate any meaning to them.

My country, Peru, is beginning to position itself as a brand.  Whenever I tell people that I am from Peru, the most common reaction is: “Oh, Peruvian fooooood”, it’s the best!!!.”  Peru is slowly but surely becoming known for its fascinating cuisine.  Another strong association is Machu Picchu, and the iconic image that has been seen by millions of people all over the world.

There are other associations that can be exploited, but they need a little marketing help.  For example: “surfing”.  Peru’s beaches are great for surfing, but that hasn’t yet been communicated as effectively as the country’s reputation for great food.  Another association that can probably work for Peru is “rain forest”.

For brand associations to be effective, they must work together to reinforce one single central theme.  In the case of Brazil, notice how words like “beach”, “soccer”, “samba” and “caipirinha” work nicely together to reinforce the central theme of “pleasurable relaxation”, or “relaxed pleasure” that usually comes to mind when one hears the word “Brazil”.

Companies, products and people are also brands, and they must work on developing strong mental associations in order to differentiate themselves and break through the clutter, which is the biggest obstacle to making it in today’s marketplace.

What do you want people to think when they hear your name or the name of your product?  Identify a few (five or six) positive and memorable words that go well with you and what you want to project, and work hard to live up to them.  You will then be on your way to building a strong brand.

Posted via email from Mario Sanchez Carrion | Posterous


29
Dec 09

Water bottles, coffee mugs and the power of brands

The following example is a testament to the power of brands.

Head over to your closest Whole Foods and you’ll probably see this Sigg reusable water bottle display:

Each bottle sells for $19.99 or more.

If you head to Walgreens, you will find very similar bottles selling for $3.99.  The difference?: the brand is not Sigg.

Keep browsing through the Walgreens aisles and you’ll find these coffee mugs (essentially the same product plus a little bit of insulation) selling for a whopping $17.95:

Why would somebody pay between 350% and 400% more for essentially the same products?

Because of the power of brands…

You spend $19.99 on a Sigg not because you need a water bottle, but because you want to tell the world that you are hip, environmentally conscious and stylish. Similarly, you don’t spend $17.95 on an NC State coffee mug because you want to keep your coffee warm, but because you want to display your college colors with pride.

People are willing to pay to belong to a tribe,and brands just make it easier.


23
Dec 09

Niche Marketing Example: Bamboo Bike Studio

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Entrepreneurial creativity never ceases to amaze me.

I was going through some Twitter feeds today, and found a link to this excellent report on NPR about a company called Bamboo Bike Studio, based in Brooklyn, NY. Three entrepreneurs, Justin Aguinaldo, Sean Murray and Marty Odlin are the force behind this remarkable outfit that is, in my opinion, one of the best examples of niche marketing you can possibly find.

Bamboo Bike Studio has reinvented a product that has been around hundreds of years and has done it in so many different ways:

  1. They use a different material (bamboo) to build their bike frames, instead of the usual steel.
  2. They have chosen a material that ties in perfectly with the current trend toward sustainability and environmental protection (bamboo is a renewable resource).
  3. They are taking their social responsibility one large step further by planning to build bamboo bike factories in different African and Latin American countries.
  4. They don’t just sell a product: they sell an experience. Here’s where it gets interesting: you don’t buy a bike, you buy a “bike class”, a weekend-long workshop where the prospective bike owner builds his/her own bike.

By finding this creative niche, BBS has created a true Purple Cow, a product that is at the same time its own marketing: the bikes look so unique that they instantly become a conversation piece.  And, if that weren’t enough, just picture the bike owners telling their friends the story of how they made those amazing bikes themselves!

As they say (and this example proves it) there are no mature markets or products, only mature minds…

Head on to BambooBikeStudio.com to learn more about this great company, of follow them on Twitter.


21
Nov 09

When a Company Name Can Build a Brand

http://www.flickr.com/photos/paulofierro/ / CC BY-NC-SA 2.0

Your company name can be one of your most important brand signals. In some cases, like in the example I’m about to show you, a name alone can build a brand.

In 1999 the HVLS Fan Company, a manufacturer of large industrial fans, opened for business in Lexington, Kentucky. HVLS is an acronym that stands for high volume/low speed (HVLS), the main characteristic of their products.

During the early days, as each new fan was installed, they noticed that their customers referred to them as “big ass fans”. Before long, they decided to embrace the quirky name and became The Big Ass Fan Company. The rest, as they say, is history.

The new name has not only turned an obscure industrial fan manufacturer in Kentucky into one of the most recognized and innovative small business brands in the United States, but it has also played a part in creating a remarkable corporate culture that blends an unwavering commitment to business and customer service excellence with community involvement and fun.

If you’re thinking of a name for your product or company, remember this example and shoot for a name that is distinctive, memorable and relevant, and that matches the way your customers would think and talk about your product.

To learn more about the Big Ass Fans brand and culture visit their website.


10
Nov 09

Burger King Gets Branding

I live five minutes away from Burger King’s headquarters, and today I passed by a BK restaurant located next to their building.  This is one of the few restaurants that sports BK’s recently launched new look.  The new BK, more upscale and futuristic (and more sit down than drive through) clearly stands out from other fast food chains.

But with this redesign BK not only gains in style and image, but also scores big on branding.  Perhaps the most significant brand signal can be seen above the entrance: BK’s classic tagline “Home of the Whopper” has been dusted off and is now the centerpiece of the new design.  This is a big win, since the Whopper is BK’s biggest claim to fame (remember the Whopper Freakout spoof campaign?).  Also, to the side of each door, you can now see pictures of some of BK’s biggest hamburgers.

At a time when fast food joints seem to have lost focus by engaging in a futile “war on calories” and prefer to hype salads and fruit plates, Burger King gets it right by going back to its roots and repositioning itself as the destination for burgers in the fast food space.

Posted via email from Mario Sanchez Carrion | Posterous


5
Sep 09

Do you have a powerful slogan?

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Good brands have succinct, compelling slogans that clearly explain what makes them unique. To illustrate the point, let me bring up the example of two large retailers: a thriving one with a clear purpose and an unbeatable position (Wal-Mart), and a struggling one, grappling with identity issues and with no clear message (Sears):

In 2007, Wal-Mart adopted the slogan: “Save money. Live better.” It is a clear, concise and powerful statement, easy to understand and communicate. It is also the company’s four word mission statement.  So, what did Sears do? More than a year later, it adopted the following tag line: “Life. Well spent.”  I don’t know if it was intentional or not, but it seems to me that Sears’ slogan is a not-so-subtle attempt to say essentially the same thing.

Sears’ slogan has three main problems:

  • It came late:  Wal-Mart beat them to the punch. Therefore, the slogan, far from helping Sears, positions it in a futile “follow the leader” path in a battle it cannot win.
  • It is weak:  Sears’ tag line is written in passive voice, as opposed to Wal-Mart’s.  Any copywriter worth his or her salt will tell you that active beats passive voice every time.
  • It is not credible:  if somebody asked you to name a brand that helps you live the good life without spending a lot of money, which would more easily come to mind: Wal-Mart or Sears?

In summary, aside from making your slogan short (four or five words, tops) make sure it is:

  • Expressed in active voice
  • A concise version of your brand’s core mission (friendly memo to Sears: it helps if you have a core mission to start with ;)
  • Clearly differentiated from any of your competitors’.

What do you think?


23
Aug 09

Social media, branding and control

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Photo Credits: Damien Basile

Simple enough: social media is all about giving up control and letting users be creative.  But how much control should social media brands give up to their own users? This interesting question ignited a lively debate in Tom Anderson’s blog.  Tom had uploaded a caricature of himself on his LinkedIn profile, after which LinkedIn contacted him and asked him to replace it with a real picture (caricatures, logos, and group pictures, among other things, are against LinkedIn’s user guidelines).

Needless to say, Tom wasn’t happy and asked his readers for their opinion: was LinkedIn justified in making this request? Should social media brands impose restrictions and constraints that limit their users’ creative expression?

Here is my take: absolutely, yes. Social networks are brands too, after all. Good brands must create the conditions for a powerful, relevant and consistent user experience.

Allowing the use of caricatures instead of actual pictures would erode the brand experience LinkedIn is trying to create. Most people view LinkedIn as THE professional social network, and there is no doubt that its strict user guidelines have played an important role in strengthening that brand position (the fact that LinkedIn is the only major social network that makes money seems to validate this even further).

The same reasoning applies to other social networks:

For example, is Twitter justified in limiting our creative expression to 140 characters? Absolutely, yes. The 140-character limit is pivotal to Twitter’s brand experience. Take that limit away and Twitter would become just another blog platform, and it would not be the strong brand it is today. We could also make the point that constraints actually increase creativity: by imposing the 140 character limit, Twitter is in fact forcing us to get more creative, by finding ways to be more clear and concise.

Similarly, is Facebook justified in deciding that only official representatives of a brand should be allowed to create a fan page, and not extend the same privilege to brand enthusiasts? Absolutely, yes. By enforcing that rule Facebook keeps spammers at bay and reduces the possibility of getting hit with copyright infringement lawsuits, while at the same time enhancing the user experience and increasing the value of the Facebook community.

Social media are revolutionizing marketing, and the fact that customers are more empowered by them every day should be celebrated and encouraged. But first and foremost, social media properties are brands too, and as such, the universal rules of branding apply to them as well. As brands, they must design a user experience that best serves its most valuable customers.


7
Aug 09

Challenging the wisdom of crowds

On a recent business trip I took a picture of this trashcan at the airport’s restroom. People who got there before me were drying their hands and piling up the used paper towels on top of each other.  I was about to do the same, when I noticed that the trashcan had a self-closing door. I opened it and, naturally, the trashcan was half empty.

Why would people keep on piling up dirty towels on top of the trashcan if they could better dispose of them by throwing them inside? Easy: because everybody else was doing it. After all, If everybody’s doing it there must be a good reason, right?  Maybe the trashcan is full or something… right?  Wrong.  Just because everybody’s doing something doesn’t mean it’s right, or efficient or logical.

In the business world, many entrepreneurs make the mistake of chasing mature markets because they’re “proven”, like the “piling-up-used-paper-towels” market. They believe that that’s where “the money is”, and that if they get just a tiny fraction they will be OK. However, it seldom turns out that way.  Mature, mainstream markets are saturated with competitors, engulfed in price wars and burdened with high barriers to entry.

Instead, why not try to find out what the big guys are doing wrong, what customers they are neglecting, what core brand benefit has taken a back seat in the name of operational efficiencies, and come up with a way to address those needs and those customers?

When everybody is busy looking at the paper towel pile, look around for that elusive self-closing door.


3
Aug 09

Where’s the dough? Pizza Hut becomes The Hut

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Pizza Hut has started to change the name of some of its stores to The Hut, the rationale being that they don’t want to tie their fortunes to one product (pizza). Its packaging now proudly displays the chain’s new focus (or lack thereof): “Pizza – Pasta – Wings”.

Here’s the problem. Ask anybody you know what Pizza Hut stands for and they will tell you one thing: pizza. Come back in five years and ask: “what does The Hut stand for?”  What do you think the answer will be?

Here’s a wild guess: not pasta, not wings, and most likely, not pizza either.  Those of us old enough to remember that The Hut once stood for pizza will probably have forgotten, and newer consumers will probably be too young to make the connection.  Most likely, The Hut will turn into just another me-too offering in the crowded “a-little-bit-of-everything” budget restaurant category.

On the plus column, at least Yum Brands (The Hut’s parent company) is not yet rolling this out to all the stores.

What do you think? Good or bad idea?