May, 2009


25
May 09

Are You Branded by Your Nationality?

When I was in grad school, a friend of mine went to Europe and brought me back a coffee mug displaying a humorous cartoon under the title: “The Perfect European Should Be…”. The cartoon was meant to underscore the difficulty of building a united Europe given the cultural differences of its members, as suggested by the stereotypes assigned to each individual nationality.

One of the challenges of building our personal brand in this increasingly globalized world is how to combat the different stereotypes associated with our national or ethnic origin. As in all re-branding exercises the task is not easy, but here are four approaches that have worked for me:

  1. Give people a chance to know you: most people embrace stereotypes because they don’t know better. Once they get to know you, though, they will see that you are just like everybody else: a unique individual with a distinct personality and many different qualities.
  2. If the stereotypes assigned to your nationality have negative connotations work hard to combat them: For example, a stereotype frequently associated with individuals of Hispanic origin is that we procrastinate and are always “fashionably late”. That is why I am always on time and finish my projects before the established deadline. I don’t want to be associated with behaviors that don’t respect or value other people’s time.
  3. If the stereotypes have positive connotations, embrace them: For example, Hispanics are assumed to be very family-oriented. I completely subscribe to the point of view that family should be priority #1, so in that regard the stereotype helps me get that particular message across.
  4. Don’t sweat the small stuff: I don’t remember how many times, when people learn that I live in Miami and speak Spanish, say goodbye to me with a loud and cheery “hasta la vista!” (a term that nobody in Latin America uses any more). In those cases, rather than coming across as a snob and lecturing about the petty idiosyncrasies of the Spanish language, I just smile and wave back.

Do you have any experiences of your own that you would like to share?


19
May 09

Name Changes, Re-Branding and Grasshoppers

Name changes for re-branding purposes are usually risky and costly propositions. In some cases they are inevitable and the right thing to do: for example, Arthur Andersen turned into Accenture after the Enron scandal, and now GMAC bank is changing its name to a more upbeat Ally Bank to distance itself from troubled General Motors.

In other cases the name change is a calculated gamble: replacing a familiar but boring name with a new, more memorable and brandable one. Sometimes this gamble pays off handsomely: just read the success story of the Big Ass Fan Company (formerly known as the HVLS Fan Company).

If your new brand name is a catchy word, but completely unrelated to your line of business (like Apple or Yahoo!) effective branding (or re-branding) usually takes time and money…or a lot of creativity.

An example of creativity in action is how a company called GotVMail (a small business voice mail service provider) is going about changing its name to Grasshopper:

To spread the word fast and accelerate the name recognition of their new brand, they decided to mail FedEx packages to “5,000 of the most influential people in America” (there must be a typo somewhere since I received one ;)   containing a handsomely designed bag full of chocolate-covered grasshoppers (they are a popular snack in Thailand).

Written on one side of the bag is this dare:  “You’re a risk-taker, a dream-realizer.  What’s left to do that you haven’t already done?  Eat a grasshopper.”

Attached to the bag is a tag with an individual serial number (mine is 3248 of 5000) that says: “Entrepreneurs can change the world.  Join the movement now!  grasshopper.com/idea.”

While it’s still too early to quantify the results of this campaign, it is undeniable that it has already generated a significant amount of buzz: one excellent example of how the right combination of creativity and social media savvy can make a message go viral.  (Update 08.20.09: the campaign was a complete success. Jonathan Kay, Ambassador of Buzz at Grasshoper has let us know that they have now published a comprehensive case study with the quantitative results of the campaign).


14
May 09

The Brand Man from Brazil

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If you are on Twitter and love marketing and branding you’re probably already following @gabrielrossi.  For those of you who don’t know him yet, Gabriel can be defined as “the brand man from Brazil” (he is Brazilian and eats, sleeps and breathes branding).  A couple of days ago, Gabriel became part of the blogging world with the launch of his new blog: BrandingByGabriel.  Give him a warm welcome and visit his blog often for some great marketing and branding content.