Comments on: Phone Customer Service Worst Practices http://www.shoestringbranding.com/2009/02/22/phone-customer-service-worst-practices/ Branding for Entrepreneurs Fri, 03 Feb 2012 15:03:35 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Adele http://www.shoestringbranding.com/2009/02/22/phone-customer-service-worst-practices/comment-page-1/#comment-5043 Adele Mon, 13 Apr 2009 12:54:06 +0000 http://www.shoestringbranding.com/2009/02/22/phone-customer-service-worst-practices/#comment-5043 I agree about everything. I'm sick of dealing with all these runarounds when trying to get help on a call. The one that kills me is when I can't get on line and the message says, "see our help on line." I can't tell you how many times I've called for support, get put on hold, finally get someone I can barely understand and then we are cut off and I have to start all over again. I'll end my rant with a good word for the tech support at CafePress. I always get a live, real person who speaks fluent English, understands the question and gives me the answer all in a few minutes. But CafePress is not the usual experience. I agree about everything. I’m sick of dealing with all these runarounds when trying to get help on a call. The one that kills me is when I can’t get on line and the message says, “see our help on line.” I can’t tell you how many times I’ve called for support, get put on hold, finally get someone I can barely understand and then we are cut off and I have to start all over again. I’ll end my rant with a good word for the tech support at CafePress. I always get a live, real person who speaks fluent English, understands the question and gives me the answer all in a few minutes. But CafePress is not the usual experience.

]]> By: Brandon http://www.shoestringbranding.com/2009/02/22/phone-customer-service-worst-practices/comment-page-1/#comment-4981 Brandon Mon, 23 Feb 2009 17:52:11 +0000 http://www.shoestringbranding.com/2009/02/22/phone-customer-service-worst-practices/#comment-4981 Getting the run-around. I don't know how many times I've called our phone company (or local University) to be told, "Oh, that's not our department, let me transfer you" only to be told the same thing by the next representative. They've started to improve, but it's an unmet need... Am I the only one? Getting the run-around. I don’t know how many times I’ve called our phone company (or local University) to be told, “Oh, that’s not our department, let me transfer you” only to be told the same thing by the next representative. They’ve started to improve, but it’s an unmet need…

Am I the only one?

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