Comments on: Thou Shalt Not Have to Wait in Line to Pay http://www.shoestringbranding.com/2008/09/20/waiting-in-line-to-pay/ Branding for Entrepreneurs Fri, 12 Mar 2010 10:25:06 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Adam Singer http://www.shoestringbranding.com/2008/09/20/waiting-in-line-to-pay/comment-page-1/#comment-2120 Adam Singer Mon, 22 Sep 2008 02:09:43 +0000 http://www.shoestringbranding.com/2008/09/20/waiting-in-line-to-pay/#comment-2120 I have not had great experiences with staff at any Office Depots. The training/hiring are definitely sub-par, because I have noticed a lack of qualified personnel on many trips. You definitely were right to post this, great example. Smart corporations empower their frontline people to make decisions, and train them to be able to do so. Customer service is the ultimate marketing tool Your experience does not surprise me... I have not had great experiences with staff at any Office Depots. The training/hiring are definitely sub-par, because I have noticed a lack of qualified personnel on many trips.

You definitely were right to post this, great example. Smart corporations empower their frontline people to make decisions, and train them to be able to do so. Customer service is the ultimate marketing tool

Your experience does not surprise me…

]]> By: William Bay http://www.shoestringbranding.com/2008/09/20/waiting-in-line-to-pay/comment-page-1/#comment-2119 William Bay Mon, 22 Sep 2008 00:58:46 +0000 http://www.shoestringbranding.com/2008/09/20/waiting-in-line-to-pay/#comment-2119 This is one of my largest complaints in todays retail world, lack of professionalism and respect for customers. My first job out of high school was at Home Depot, when they still stood for customer service. I think every retail worker should go through reversal training where they should go through what we have to when we shop and propose solutions... Yeah, actually think. This is one of my largest complaints in todays retail world, lack of professionalism and respect for customers.
My first job out of high school was at Home Depot, when they still stood for customer service. I think every retail worker should go through reversal training where they should go through what we have to when we shop and propose solutions… Yeah, actually think.

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