Comments on: An Example of Good Customer Service http://www.shoestringbranding.com/2008/03/10/good-customer-service/ Branding for Entrepreneurs Fri, 12 Mar 2010 10:25:06 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Sepinto http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-5753 Sepinto Mon, 01 Mar 2010 13:55:18 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-5753 Fuck Fuck

]]> By: Uncovered! The real reason most marketing fails?!… | MarketingBlogger http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-5715 Uncovered! The real reason most marketing fails?!… | MarketingBlogger Fri, 01 Jan 2010 19:34:51 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-5715 [...] is a nice little example of good customer service – how it is received and how it is used. Its common sense really though – Think what [...] [...] is a nice little example of good customer service – how it is received and how it is used. Its common sense really though – Think what [...]

]]> By: senthilmurugan http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-5282 senthilmurugan Sat, 31 Oct 2009 07:31:41 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-5282 customer service customer service

]]> By: Nelson ihezue http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-5198 Nelson ihezue Sun, 23 Aug 2009 22:21:04 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-5198 I certainly believe that this is a very good example of good customer service. we will all agree that organisations make some kind of oversight mistake in there policies and by refunding the charges i would believe that they have come to terms with the eror and would stop this unholy charges. hopping that banks and phone companies in the UK will learn from this example. I certainly believe that this is a very good example of good customer service. we will all agree that organisations make some kind of oversight mistake in there policies and by refunding the charges i would believe that they have come to terms with the eror and would stop this unholy charges. hopping that banks and phone companies in the UK will learn from this example.

]]> By: Yassin Amin http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-1893 Yassin Amin Sun, 27 Apr 2008 15:31:30 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-1893 @jermain Holmes the actual money that the hotel credited is AED 140 which is $40 the two usage of of internet on february 11,15. the reason that the hotel credited amount back is simply they want THIS Customer back but they would do for any customer. only the big spenders!!!!! @jermain Holmes the actual money that the hotel credited is AED 140 which is $40 the two usage of of internet on february 11,15.
the reason that the hotel credited amount back is simply they want THIS Customer back but they would do for any customer. only the big spenders!!!!!

]]> By: Mario Sanchez http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-721 Mario Sanchez Fri, 14 Mar 2008 21:32:39 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-721 @Rob Clark: I agree that certainly things could have been better from the beginning, but sometimes bad policies are drafted at high levels of organizations, and employees in the front lines are not given any leeway. In this case, at least the rank and file guys had the authority to take action and correct mistakes. That alone I think has some value, as opposed to just saying 'sorry sir, that's our policy'. @Jermaine Holmes: True, there are many companies that don't even flinch. Unreasonable bank and credit card fees and protracted cell phone contracts immediately come to mind as instances where <a href="http://www.horsepigcow.com/2008/03/02/the-axis-of-misery/" rel="nofollow">companies just don't care</a> and get away with it. Getting a bank to waive a $39 fee because your payment arrived one hour late (in spite of having paid on time for years) can be harder than teaching your dog to speak. @Rob Clark: I agree that certainly things could have been better from the beginning, but sometimes bad policies are drafted at high levels of organizations, and employees in the front lines are not given any leeway. In this case, at least the rank and file guys had the authority to take action and correct mistakes. That alone I think has some value, as opposed to just saying ’sorry sir, that’s our policy’.

@Jermaine Holmes: True, there are many companies that don’t even flinch. Unreasonable bank and credit card fees and protracted cell phone contracts immediately come to mind as instances where companies just don’t care and get away with it. Getting a bank to waive a $39 fee because your payment arrived one hour late (in spite of having paid on time for years) can be harder than teaching your dog to speak.

]]> By: Jermaine Holmes http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-720 Jermaine Holmes Fri, 14 Mar 2008 20:57:59 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-720 I disagree. It would be great if they did offer it for free or less expensively (maybe some kind of special plan), but the fact that the hotel listened and actually responded to a survey shows that the hotel manager cares about the customer. And to refund $140...that's a big step! There aren't too many companies that would do that! So yeah, I probably would come back to that hotel too, since they seem to care about customer concerns. I disagree. It would be great if they did offer it for free or less expensively (maybe some kind of special plan), but the fact that the hotel listened and actually responded to a survey shows that the hotel manager cares about the customer. And to refund $140…that’s a big step! There aren’t too many companies that would do that! So yeah, I probably would come back to that hotel too, since they seem to care about customer concerns.

]]> By: Rob Clark http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-666 Rob Clark Mon, 10 Mar 2008 22:57:49 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-666 My first response that this is not good customer service. Good customer service is not charging in the first place. If they are so willing to refund the charge, obviously the don't have to charge in the first place. Or they make so much money off of those willing to pay, those that "complain" can easily be given a free pass. It sort of reminds me of coupons. Only those that take the time to clip and carry coupons get the better price. Whereas, those that just buy the product, pay an inflated price. Why not just provide amazing service or product for the appropriate price. That is good customer service to me. My first response that this is not good customer service. Good customer service is not charging in the first place.

If they are so willing to refund the charge, obviously the don’t have to charge in the first place. Or they make so much money off of those willing to pay, those that “complain” can easily be given a free pass.

It sort of reminds me of coupons. Only those that take the time to clip and carry coupons get the better price. Whereas, those that just buy the product, pay an inflated price.

Why not just provide amazing service or product for the appropriate price. That is good customer service to me.

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