Comments on: An Example of Good Customer Service http://www.shoestringbranding.com/2008/03/10/good-customer-service/ Branding for Entrepreneurs Fri, 03 Feb 2012 15:03:35 +0000 hourly 1 http://wordpress.org/?v=3.1 By: ebenvios http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-8323 ebenvios Sat, 07 Jan 2012 19:03:43 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-8323 <strong>ebenvios...</strong> [...]An Example of Good Customer Service « Shoestring Branding[...]... ebenvios…

[...]An Example of Good Customer Service « Shoestring Branding[...]…

]]> By: Tebogo http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-5894 Tebogo Wed, 29 Sep 2010 23:00:18 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-5894 I don't agree that it is good customer service. The hotel is not promising not to charge anybody again but they are only refunding the complainant. I don’t agree that it is good customer service. The hotel is not promising not to charge anybody again but they are only refunding the complainant.

]]> By: alicia http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-5858 alicia Tue, 06 Jul 2010 05:42:26 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-5858 fuckn, fuckn fuckn customer service, cant they get a good one.....i tottaly disagree,,, :) i told ma boyfrind about it, he fuckd me in the car, thats how much disappointted he was, i agree with ma babe fuckn, fuckn fuckn customer service, cant they get a good one…..i tottaly disagree,,, :) i told ma boyfrind about it, he fuckd me in the car, thats how much disappointted he was, i agree with ma babe

]]> By: M.Amran http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-5759 M.Amran Wed, 24 Mar 2010 09:23:36 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-5759 Im also agree with it. I think these kind of trend should use in UK, USA etc. Im also agree with it. I think these kind of trend should use in UK, USA etc.

]]> By: Sepinto http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-5753 Sepinto Mon, 01 Mar 2010 13:55:18 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-5753 Fuck Fuck

]]> By: Uncovered! The real reason most marketing fails?!… | MarketingBlogger http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-5715 Uncovered! The real reason most marketing fails?!… | MarketingBlogger Fri, 01 Jan 2010 19:34:51 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-5715 [...] is a nice little example of good customer service – how it is received and how it is used. Its common sense really though – Think what [...] [...] is a nice little example of good customer service – how it is received and how it is used. Its common sense really though – Think what [...]

]]> By: senthilmurugan http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-5282 senthilmurugan Sat, 31 Oct 2009 07:31:41 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-5282 customer service customer service

]]> By: Nelson ihezue http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-5198 Nelson ihezue Sun, 23 Aug 2009 22:21:04 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-5198 I certainly believe that this is a very good example of good customer service. we will all agree that organisations make some kind of oversight mistake in there policies and by refunding the charges i would believe that they have come to terms with the eror and would stop this unholy charges. hopping that banks and phone companies in the UK will learn from this example. I certainly believe that this is a very good example of good customer service. we will all agree that organisations make some kind of oversight mistake in there policies and by refunding the charges i would believe that they have come to terms with the eror and would stop this unholy charges. hopping that banks and phone companies in the UK will learn from this example.

]]> By: Yassin Amin http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-1893 Yassin Amin Sun, 27 Apr 2008 15:31:30 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-1893 @jermain Holmes the actual money that the hotel credited is AED 140 which is $40 the two usage of of internet on february 11,15. the reason that the hotel credited amount back is simply they want THIS Customer back but they would do for any customer. only the big spenders!!!!! @jermain Holmes the actual money that the hotel credited is AED 140 which is $40 the two usage of of internet on february 11,15.
the reason that the hotel credited amount back is simply they want THIS Customer back but they would do for any customer. only the big spenders!!!!!

]]> By: Mario Sanchez http://www.shoestringbranding.com/2008/03/10/good-customer-service/comment-page-1/#comment-721 Mario Sanchez Fri, 14 Mar 2008 21:32:39 +0000 http://www.shoestringbranding.com/2008/03/10/good-customer-service/#comment-721 @Rob Clark: I agree that certainly things could have been better from the beginning, but sometimes bad policies are drafted at high levels of organizations, and employees in the front lines are not given any leeway. In this case, at least the rank and file guys had the authority to take action and correct mistakes. That alone I think has some value, as opposed to just saying 'sorry sir, that's our policy'. @Jermaine Holmes: True, there are many companies that don't even flinch. Unreasonable bank and credit card fees and protracted cell phone contracts immediately come to mind as instances where <a href="http://www.horsepigcow.com/2008/03/02/the-axis-of-misery/" rel="nofollow">companies just don't care</a> and get away with it. Getting a bank to waive a $39 fee because your payment arrived one hour late (in spite of having paid on time for years) can be harder than teaching your dog to speak. @Rob Clark: I agree that certainly things could have been better from the beginning, but sometimes bad policies are drafted at high levels of organizations, and employees in the front lines are not given any leeway. In this case, at least the rank and file guys had the authority to take action and correct mistakes. That alone I think has some value, as opposed to just saying ‘sorry sir, that’s our policy’.

@Jermaine Holmes: True, there are many companies that don’t even flinch. Unreasonable bank and credit card fees and protracted cell phone contracts immediately come to mind as instances where companies just don’t care and get away with it. Getting a bank to waive a $39 fee because your payment arrived one hour late (in spite of having paid on time for years) can be harder than teaching your dog to speak.

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