December, 2007


31
Dec 07

E-Book Review: Getting to First Base – A Social Media Marketing Playbook

firstbasepng.pngWith so many blogs covering social media and so much disjointed information about it floating around, I had been trying to find a resource that talked about social media within an organized framework, from the basics to more advanced topics and concepts.

Fortunately, in their recently published ebook Getting to First Base: A Social Media Marketing Playbook (PDF format – 104 pages), Darren Barefoot and Julie Szabo take a good swing at it (no pun intended) and give us a comprehensive overview of social media, from its definition down to strategic and tactical advice drawn from their experience running Capulet Communications, their social media marketing company.

The first few pages are dedicated to explaining who is the intended audience of the book. After reading the book, I concluded that the people who would mostly benefit from it are those who have some basic knowledge of PR, advertising or Internet marketing, for example:

  • People who were already active in Web 1.0 running a static site, email newsletter, etc. and want to take the leap to Web 2.0 but don’t know where to start.
  • People who have started a blog but don’t know how to promote it or use it effectively to build their brand.
  • People with experience in traditional marketing and PR but little awareness of the possibilities that social media may offer.

This book is not for Internet marketing novices, nor for people who are already proficient in blogging and/or are advanced users of the different social networking or social bookmarking sites.

The three sections I enjoyed the most (and found most useful) are:

  • The explanation of the differences between social media and traditional, mainstream media.
  • The detailed diagrams that outline the scope of the social media environment.
  • The recommendations on how to approach influential bloggers and how to make a pitch. I particularly appreciated the real-life examples provided by the authors, who candidly share their experiences (both successful and unsuccessful) with actual customers.

The book may leave you yearning for more when it talks about the main social networking and social bookmarking sites. Not all sites are profiled (for example, MySpace is left out) and those who are included are not dealt with in a very detailed manner. This is understandable, though, since the objective of the book is to present a broad overview of social media and not to go too deep into any particular subject.

Overall, this book will help you achieve a better understanding of the landscape of social media, make your site social media ready, launch a social media relations campaign, and identify the risks and pitfalls of social media marketing.

I particularly liked the authors’ writing style, from the tongue-in-cheek title selection (Getting to First Base) to the different metaphorical references to dating, like “courting” influential bloggers, the”dating” stage of social media, etc.. This choice of words really helps convey the core message of the book, namely that social media marketing is all about developing authentic, transparent long term relationships (with readers, customers and other bloggers).

I believe this book fulfills its promise to take you to first base in your social media marketing efforts. I also found more than enough value to justify the book’s price point (the real life examples and the sound advice on how to pitch influential bloggers are alone probably worth much more). When you also factor in that the book will be constantly updated, and that the updates will be sent to you automatically and free of additional charges, the book is a real bargain at $29.


24
Dec 07

Creating a Value Curve for Your Brand


Great brands know how to master the concept of Value Curve. By offering products across many different price points, and gradually transitioning customers from the less expensive products to more expensive ones, brands are able to start building their customer base early and keep loyal customers for life.

For example, a brand like Mercedes Benz can now start you off with an A-Class, and gradually move you up to a B-Class, a C-Class, an E-Class, and an S-Class. While the prices and features may differ among them, they all share the brand’s core attributes (well appointed, reliable and technologically advanced).

aclass.JPG
The A-Class: not your father’s Mercedes…

Selling services or informational products on the web works pretty much the same way. You can nurture and expand your customer base and make it grow with your brand by creating a value curve where you have something to offer to a wide range of prospects, independently of their level of commitment or purchasing power.

A well rounded marketing strategy for selling services and informational products online may include all or some of these elements:

A Blog:

A blog is nothing but a content management system used to present information on a certain topic through articles or posts ordered chronologically, with the most recent ones first. The best blogs offer content that is unique, useful and updated. They also encorage user participation through comments and trackbacks.

A Newsletter or Feed:

Email newsltetters were popular in the past, but RSS feeds are the preferred subscription method nowadays. They are both good ways to build a loyal readership base. All blog platforms today support RSS.

White Papers / Special Reports:

A white paper is a short document a few pages long offered for free, that explains how to solve a particular problem. It is usually related to products and services you provide. For example, a web designer can write a white paper about how to evaluate and hire a web designer.

Ebooks:

Ebooks are books in electronic format, usually Adobe Acrobat (PDF). Ebooks are extremely profitable, since delivery costs are almost zero. You can create an ebook from scratch or repurposing your blog content by making it follow a certain logic or structure.

Books:

Real books printed on paper are still very popular From an author’s perspective there is also a large element of prestige associated with being a published author. Printed books work best when the subject matter won’t change radically in a short period of time. For example a book on marketing concepts will have a relatively long shelf life, while a printed book on search engine optimization may become obsolete very quickly.

CDs and DVDs:

Some people don’t like to read and prefer to listen to a book from a CD. DVD’s work great when you need to graphically show your audience how to do something (for example in training sessions). CDs and DVDs are cheap, and easy to make and distribute.

Seminars:

You can use seminars as a promotional tool for your products and services, or as a product itself. Seminars that span through several days and are packed with information and activities are sometimes called bootcamps. Bootcamps can cost from a few hundred dollars to several thousands.

Consulting:

You can offer your expertise for hire by becoming a consultant. Many companies work on a project by project basis and don’t want to hire a permanent employee. You can charge by the hour or be paid a retainer fee.

Coaching:

As a coach you will work one on one with your customer, and tailor your expertise to fit your customer’s unique situation and goals. Coaching requires you to perform highly customized work, allowing you to deliver the most value.

In summary, the idea is to “package” your expertise and deliver it in several different forms so that you can break the “charge-by-the-hour” model, and generate multiple streams of income while helping the largest amount of people in the most efficient way possible.


18
Dec 07

How to Build an Authority Blog: Tips from the Experts

Everest - World's Tallest Peak

Photo Credits: mahatma4711


Beginner bloggers face the daunting task of growing their readership, getting people to subscribe, and building their authority. Here are some tips on how to build an authority blog from three of my favorite Internet marketing bloggers.

Lee Odden:

Lee publishes Toprank, one of the world’s most popular marketing blogs. Approximately once a week, he nominates a small group of selected blogs to become part of his coveted Big List of the Best Search Marketing Blogs on the Net.

Before he nominates a blog he makes sure that the candidates meet some basic criteria, besides having quality content, like:

  • Post at least once a week.
  • Have a pleasant blog design.
  • Take it easy on the blatant AdSense ads.
  • Make it easy to tell what your blog is about.
  • Make it easy to find out who is writing the blog.
  • Make it easy to subscribe to your blog.
  • Make it easy to find past posts through categories, related posts, archives, tags, text search.

These guidelines sound basic, but most blogs don’t follow one or more of them.

Skellie

Skellie is an Australian blogger who publishes Skelliewag and also writes for top blogs in the industry, like the Technorati 100, Problogger and FreelanceSwitch. Skellie’s approach to building authority is to provide plenty of value by writing deep, well researched articles.

She also has some interesting insights on how you can project authority by emulating the way authority blogs look:

  • Posts on authority blogs show plenty of comments.
  • Authority blogs have large subscriber numbers.
  • Authority blogs have a professional looking unique design.
  • Authority sites favor the 125×125 pixel banner ad format and other understated forms of advertising.

She reminds us that some of these characteristics are self and mutually reinforcing. For example, a large number of comments usually triggers more comments and more subscribers.

Skellie has written at length on how to implement these tips in our blogs in this interesting post.

Aaron Wall

Aaron is an authority on search engine optimization and the author of the famous SeoBook, the first book on SEO supported by a regularly updated companion blog.

He recently published a value-packed articled titled “The Blogger’s Guide to SEO”, from which I am extracting the following tips:

  • Don’t host your blog as a sub-domain on sites like Typad or Wordpress. Instead, register your own domain and host your blog on your own web host.
  • Write descriptive headlines if you want to maximize your click through rates in the search engines results pages.
  • Write more emotionally captivating headlines if your aim is to propagate your posts in social media.
  • Use meme trackers, social media sites and competitive websites to find out what ideas are spreading and write about them.
  • Highlight your best content in an easily visible “Top Posts” section, so that your users can get more familiar with your site and your brand.
  • Tag each post only under one category (the most relevant) to avoid confusing search engines and generating duplicate content.
  • Link to other blogs, so other bloggers can find you and eventually link back to you.
  • List your blogs in a few popular, high authority directories like Yahoo! and Business.com
  • Do some “push” marketing at the beginning, buying ads in Google Adwords, Stumbleupon, etc.
  • Don’t monetize too soon: bloggers that slap Adsense above the fold too soon will hardly get any links from high authority sites.

Aside from these tips I would add the following:

What other things do you suggest?

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14
Dec 07

How to Use Flickr Pictures Legally on Your Blog

Photo Credits: tinou


Some Flickr members allow you to use their work under what is known as a Creative Commons license. This means that you may use their pictures on your site if certain conditions are met.

These conditions are grouped in four different kinds of licenses, which can be applied independently or in conjunction with each other. These licenses, the icons that symbolize them, and what they mean, are:

Attribution License

attribution.png You can copy, distribute, display, and modify the author’s work, but only if you give the author credit in the way he/she specifies.

Non Commercial License

You can copy, distribute, display, and modify the author’s work, but only for non-commercial purposes.

No Derivative Works License

noderivative.png You can copy, distribute and display the author’s work, but only verbatim, without modifying it in any way.

Share Alike License

sharealike.png You can distribute modified work only under the same conditions the author allowed you to modify and distribute it.

Examples of Combined Licenses:

noncommercial.png You can use it if you give proper credit and your site is non-commercial.
noderivative.png You can use it by giving proper credit, but you can’t modify it.
You can use the image by giving proper credit, but only if your site is non-commercial and you don’t modify the image in any way.
You can use the image by giving proper credit, but only if your site is non-commercial, don’t modify the image in any way, and you link to the page in the Creative Commons site that explains the type of license the image is subject to.

What This Means to You

The best bet for bloggers who want to use Flickr pictures is to find images licensed only under the Attribution license, since they have the fewest restrictions attached.

How to Find Images in Flickr

To find images images filed under the Attribution license go to Flickr’s Attribution License search page, and type the keywords that best describe the kind of image you’re looking for in the search box.

Follow Flickr’s Guidelines for Use

Once you’ve found an image that you like, make sure that you use it according to Flickr’s guidelines. You must hyperlink the image to its original Flickr page and write down the owner’s username under the picture, linking it to his or her page, just like I’ve done with the image below:

Photo Credits: Galfred

That’s it. You can now safely tap into Flickr’s wealth of amazing images to dress up your blog and make your posts come to life.

For more information you can:

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13
Dec 07

Viral Branding Tool: The Moo Mini Card


Photo Credit: TRI

A few days ago a friend of mine handed me one of these. They’re called mini cards and they’re made by a British online print shop called Moo. From the moment I saw them I knew it was a classic case of a viral product that markets itself.

They’re about half the width of a regular business card, with a picture on one side and up to six lines of text on the other. You can create them on the web, using your own pictures that you can upload from several social media sites like Flickr, Facebook and Livejournal. These cards are a terrific branding tool.

People are so in love with these little cards that they have formed swap groups where they can exchange them with other enthusiasts.

This is an excellent example of how sometimes you just need a new twist on an old idea to create a strong brand.

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10
Dec 07

The Best Brand Evangelists in the World

There is probably no stronger bond between customer and brand than the connection between soccer fans and their team.

Brand loyalty like this is hard to top.

Take into account these facts:

  • Customers (soccer fans) pay money every Sunday to sit for three or four hours on an uncomfortable bench, rain or shine, just to experience their preferred brand of product (their soccer team).
  • Customers have to undergo a security check not unlike what we see in airports every time they want to interact with their brand (they won’t be allowed in the stadium otherwise).
  • They have to wait for 30 to 45 minutes after their brand experience is over, so that the customers of the other brand can leave first in order to avoid a fight.
  • Sometimes the product is defective or just plain crappy (like when the team plays horribly and loses a game). Customers will nevertheless be back the following Sunday. A soccer fan never thinks: “Oh well, my brand sucked today, so next Sunday I’ll cheer for the other brand”. They are eternal brand loyalists.
  • The feelings for the brand are passed by word of mouth, from generation to generation. Introducing sons (and sometimes even daughters) to the brand is a rite of passage.
  • Loyalty to the brand knows no limits (how about a branded coffin with the colors of your team?):

How can your brand elicit the same kind of response from your customers? Tough one, but the companies and brands that are able to crack the code will probably be set for life.

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7
Dec 07

Are You #1 in the Search Engines for Your Brand Name?


The results of a search engine query can be a very powerful branding signal. 36% of search engine users believe that companies that appear at the top of the search results are the most relevant for the search terms used.

This has strong implications for branding. When somebody searches for your brand name, not being in the #1 position can hurt you.

Unless you have a ton of affiliates trying to outrank you, or very high authority sites (like Amazon) selling your product, ranking at the top of the search engines results pages (SERPs) for your brand name shouldn’t be that difficult.

Here are some tips that you can follow:

  • Include your brand name in your domain, next to a generic keyword. For example, if you have a web design company called Praxis, a good domain would be: praxiswebdesign.com.
  • Include your brand name in your homepage title.
  • Get listed in a couple of good directories using your brand name in the anchor text. I prefer Yahoo! and Business.com. They are not cheap but they’re well worth it.
  • Link to your home page from your internal pages, using your brand name as the anchor text. An easy way to do this is to put the link in the page footer or any other area common to all your pages.
  • Get other bloggers to add you to their blogroll using your brand name as anchor text.

Usually, these tips should be enough to secure the #1 spot for most brand names. Our site, Shoestring Branding, was already in the first place in Google after a week, without any inbound links and only by having our brand name in the domain and in the homepage title.

Some experts also recommend to bid for a top position in sponsored listings through pay per click programs like Adwords and Yahoo! search, arguing that having presence in both organic and paid search results reinforces your brand.

Unless your brand is already a household name, or you have many affiliates, the cost of pay per click ads for your brand name should be fairly inexpensive, since the search volume for your brand name is likely to be small.

Once you rank #1 for your brand name, you may want to try to rank well for competitive, highly targeted generic key phrases. This is more difficult and explaining it is outside the scope of this article.

If you’re interested in learning more about search engine optimization (SEO) my friend Aaron can probably teach you everything you need to know.

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5
Dec 07

Are Social Media Taking Over Your Life?


A few days ago, Shana from Social Desire blogged about how social media was becoming an obsession and consuming more of her time each day.

Unfortunately, she is not alone. Many people are spending insane amounts of hours bookmarking pages, reading and subscribing to RSS feeds, writing blog post after blog post, sending messages to their network, digging, stumbling and tweeting compulsively, and are losing sight of what is really important: taking care of your business and your personal life.

Here are a few pointers to nip this disturbing trend in the bud:

1. Choose Life:

Some people are staying up until the wee hours of the morning fiddling with social media and getting four hours of sleep or less. Sooner or later this will catch up with you, as this quote from an article in the San Francisco Chronicle states:

A study of almost 7,000 Alameda County residents, over a nine-year period, found that people who routinely slept six or fewer hours a night had about 70 percent higher risk of dying than did people of similar age who slept seven or eight hours a night.

You can read the full article here.

The next time it’s three o’clock in the morning and you wonder if you should go to sleep or stumble a few more pages, go to sleep. Choose life.

2. Social Media is Just a Tool:

A few weeks ago I wrote about three of the biggest Internet marketing time wasters. My friend Ramit also had a few things to say to those who spend more time checking their site’s stats than creating value.

Social media is just a tool in your promotional arsenal and not an end in itself. If you find yourself devoting 80% of your time to social media and 20% to actually working on your business, it’s time to stop and reverse that trend.

3. Stop Preaching to the Choir:

One problem with social media is that by the very nature of the tagging system you end up hanging around like-minded people most of the time.

This can be good at the beginning, when you need to establish yourself in your topical community, but later it becomes counter productive: most of these people are your peers and competitors, not necessarily your customers.

Take a look at your social media routine and make sure you’re not spending a lot of time with people that are not your target customers.

4. Pick Your Battles:

Each social media and social bookmarking site has its own audience.

Digg’s is predominantly male, between 18 and 24 years old who prefer unusual news with catchy titles. Facebook started as a hangout for college students but is now becoming more mature. LinkedIn’s audience is mostly professional. Stumbleupon users are highly targeted but tend not to spend a lot of time on your site and usually don’t click on ads. Sphinn works well if you are in the Internet marketing field.

There are many niche social bookmarking sites that can be effective, but only if your site fits into a very well defined niche.

Rather than targeting all social media sites, experiment with several of them at the beginning and then focus on those that produce more traffic and better conversion rates.

5. Use the Gym Workout Approach:

If you’ve ever worked out at a gym, you know that personal trainers recommend that you to work on your upper body one day, and on your lower body on another. They also recommend to rest every other day or so.

You can use the same approach in your social media campaign: write blog posts and bookmark pages one day, research posts and send messages to your network another, read blogs and subscribe to RSS feeds on another, etc. The idea is not to do everything every single day.

Also, remember to pick one or two days a week to work out, spend time with your family, and don’t do anything Internet-related. Don’t worry: the world will not come to an end, your blog won’t disappear and your readers won’t jump from the tenth floor.

If you liked this post or find it useful, please sphinn it or stumble it. And then, please go to sleep.

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2
Dec 07

Creative Ways to Use Twitter for Marketing and Branding


Twitter is a relatively new social media platform. A cross between a blog, instant message service and social network, Twitter lets you write mini blog posts no longer than 140 characters, and to interact with people in your network.

Initially, Twitter was dismissed as a useless fad. In my opinion, this happened because Twitter described itself as:

a service for friends, family, and co–workers to communicate and stay connected through the exchange of quick, frequent answers to one simple question: What are you doing?

After all, who cares if your plane is late or if you found traffic going to work, right?

However, in the last few months people and companies have discovered many ways to use Twitter a marketing and business tool.

Here are some ways you can use Twitter to support your marketing and branding efforts:

  • Press releases: you can keep your audience up to date with your brand’s latest developments by posting links to your press releases.
  • Time-sensitive special offers: you can use Twitter to promote items on sale, or special fares, like some airlines are already doing.
  • Post event updates: if you go to a conference or trade show, you can tweet about the latest developments.
  • News updates: Twitter can be a good medium to post news items of interest to your customers.
  • Disaster Relief: Organizations such as the Red Cross are using twitter to post updates on their efforts to help during natural disasters and emergencies.
  • Daily schedules: musicians, politicians and other traveling acts are using Twitter to post news about their appearances, schedules, etc.
  • Links to interesting web pages: You can use Twitter as a social bookmarking service, like Delicious or Stumbleupon.
  • New blog posts announcements: You can post a tweet every time you update your blog. True, you can also achieve this through RSS, but Twitter gives you yet another avenue to reach people that otherwise wouldn’t have had access to your RSS feed.
  • Blog widget: you can install Twitter on your blog’s sidebar to show your latest tweets and give your blog a more interactive feel.
  • Real estate listings: real estate agents can use Twitter to post links to new listings.
  • Promotions: if you have a “deal of the day”, “daily lunch special” or any other recurring, time-sensitive promotion you can announce it in Twitter.
  • Recruitment tool: many companies have filled positions with people they found through Twitter.
  • Personal branding: by drafting a compelling personal profile, posting brief insights on topics related to your field, and by nurturing your network of followers, over time your Twitter account can turn into a strong personal branding signal.

Another beauty of Twitter is that’s it’s very easy to post. You can do so from Twitter’s website, by IM and even by sending text messages from your phone.

Find our what other people are blogging about Twitter.

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